TERMS & CONDITIONS
Last Updated: August 2026
Welcome to CoreWest. These Terms & Conditions govern your use of the CoreWest website, submission of service inquiries and quote requests, and certain general conditions relating to our services.
By using this website or submitting information through it, you agree to these Terms & Conditions.
1. SERVICE INQUIRIES & QUOTES
Submitting a Request a Quote form, email, text message or other inquiry does not create a service contract between you and CoreWest.
All services are subject to availability, property requirements, scope confirmation and acceptance by CoreWest.
Quotes and estimates are based on the information provided by the client and may be adjusted if the actual property condition, size, service requirements or requested scope differs materially from the information originally provided.
2. SERVICE AGREEMENTS
Certain CoreWest services may require a separate written service agreement, proposal, work order or other written authorization.
Where a separate agreement has been entered into, that agreement will govern the specific services covered by it. If there is a conflict between these website Terms & Conditions and a signed service agreement, the service agreement will govern with respect to those services.
3. PRICING
Prices displayed on the website, if any, are starting prices or general estimates unless expressly stated otherwise.
Final pricing may depend on factors including:
Property size
Property condition
Service frequency
Scope of work
Required labour
Required equipment or supplies
Parking and building-access requirements
Requested add-on services
After-hours or time-sensitive service requirements
Other conditions identified during quoting or service
Applicable taxes and separately identified charges may be added where required.
4. DEPOSITS & PAYMENT
CoreWest may require a deposit, pre-authorization or advance payment to secure certain bookings.
Payment requirements, due dates and accepted payment methods will be communicated before service or included in the applicable quote, invoice or service agreement.
Failure to make a required payment may result in a booking being postponed, suspended or cancelled.
5. CANCELLATIONS & RESCHEDULING
Clients should provide as much notice as reasonably possible when cancelling or rescheduling a service.
Cancellation, rescheduling, lockout or late-access charges may apply where specified in the client's quote, booking confirmation or service agreement.
6. PROPERTY ACCESS
Clients are responsible for ensuring that CoreWest has safe and authorized access to the property at the scheduled service time.
This may include arranging building access, concierge authorization, parking, keys or other agreed entry procedures.
CoreWest is not responsible for delays or inability to perform services where access has not been properly arranged.
7. SAFE WORKING CONDITIONS
CoreWest reserves the right to decline, suspend or discontinue work where conditions present an unreasonable health, safety or security risk to our team or others.
This may include undisclosed hazardous materials, unsafe construction conditions, aggressive animals, pest infestations, biohazards, unsafe utilities or other conditions requiring specialized services or precautions.
8. SCOPE OF SERVICE
CoreWest will perform the services included in the client's confirmed scope of work.
Requests for additional work may result in additional charges and may be subject to available time, staffing, equipment and authorization.
Services outside the agreed scope are not automatically included simply because they are requested while our team is on site.
9. CLIENT RESPONSIBILITIES
Clients are responsible for providing accurate information regarding the property and requested services.
Clients should inform CoreWest in advance of:
Fragile or unusually valuable items
Delicate or specialty surfaces
Known property damage
Areas requiring special care
Restricted areas
Pets or animals on the property
Building-specific procedures
Known hazards or unsafe conditions
Products or surfaces requiring manufacturer-specific cleaning instructions
10. DELICATE & SPECIALTY SURFACES
Certain materials and finishes require specialized products or procedures.
Clients are responsible for identifying specialty materials where they are known, including natural stone, specialty hardwood, custom finishes, antique surfaces or manufacturer-restricted materials.
CoreWest may decline to treat a surface where the appropriate cleaning method cannot be reasonably determined.
11. DAMAGE & SERVICE CONCERNS
Clients should report suspected damage, missing items or service concerns as soon as reasonably possible after the service is completed.
CoreWest may request photographs, property information or access to inspect the affected area before determining an appropriate response.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.
12. SERVICE DOCUMENTATION & PHOTOGRAPHY
CoreWest may create limited service documentation where reasonably necessary for quality control, property-condition records, completion verification, maintenance reporting or dispute resolution.
Service documentation is not automatically authorized for public marketing use.
Our approach to client property photography and confidentiality is further described in our Client Privacy & Discretion standard.
13. CLIENT PRIVACY
Personal information provided through our website or during the course of service will be handled in accordance with the CoreWest Privacy Policy.
CoreWest maintains a separate Client Privacy & Discretion standard regarding property privacy, access information, photography and professional conduct.
14. THIRD-PARTY SERVICES & LINKS
The CoreWest website may contain links to or integrations with third-party services.
CoreWest is not responsible for the availability, content, security or privacy practices of independently operated third-party websites or platforms.
15. WEBSITE CONTENT
Website information is provided for general informational purposes and may be updated periodically.
CoreWest makes reasonable efforts to keep service descriptions and other information current but does not guarantee that all website information will always be complete or error-free.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, the CoreWest name, branding, website design, written content, graphics and other original website materials are owned by or licensed to CoreWest and may not be reproduced or used for commercial purposes without permission.
17. LIMITATION OF WEBSITE LIABILITY
To the extent permitted by applicable law, CoreWest is not responsible for losses resulting solely from reliance on general information contained on this website or from temporary website interruptions, technical errors or third-party services beyond our reasonable control.
Nothing in these Terms limits rights or remedies that cannot legally be limited under applicable law.
18. CHANGES TO THESE TERMS
CoreWest may update these Terms & Conditions periodically.
The current version will be posted on this website with the date of the latest update.
19. GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein.
20. CONTACT
Questions regarding these Terms & Conditions may be directed to:
CoreWest
Toronto, Ontario, Canada
Email: info@thecorewest.com
Website: www.TheCoreWest.com
CoreWest — Professional Service. Clear Standards.