CLIENT PRIVACY & DISCRETION
YOUR PROPERTY IS PRIVATE. WE KEEP IT THAT WAY.
At CoreWest, discretion is part of the service.
Our team may be trusted with access to private residences, commercial spaces, short-term rentals and managed properties. We believe that access comes with a responsibility to respect the privacy, security and confidentiality of every client and property we serve.
YOUR PROPERTY IS NOT OUR CONTENT
CoreWest does not photograph or publish client homes, businesses, belongings, addresses, access points or other identifiable property details for social-media or marketing purposes without express permission.
You will not find our clients' private spaces routinely used as before-and-after content simply to build a public portfolio.
Our reputation is built on service standards, consistency, professionalism and trust — not access to our clients' private spaces.
SERVICE DOCUMENTATION
There may be circumstances where limited photography is necessary for legitimate service purposes, including:
Documenting pre-existing damage
Recording unusual property conditions
Confirming completion of specific work
Supporting quality-control procedures
Reporting maintenance or property concerns
Documenting excessive damage or conditions outside the agreed scope of work
Resolving a service question or dispute
These images are considered service documentation and are not automatically authorized for advertising, promotional or social-media use.
MARKETING PHOTOGRAPHY
CoreWest does not consider permission to enter or service a property to be permission to use that property for marketing.
We will not intentionally use identifiable photographs or videos of a client's property for social media, advertising, promotional materials or portfolio purposes without separate authorization.
Declining marketing photography will not affect the quality or availability of your CoreWest service.
ACCESS & SECURITY
Property access information is handled with care.
Keys, building instructions, entry procedures and other access information provided to CoreWest are used only as reasonably necessary to coordinate and perform authorized services.
CoreWest team members are expected to follow client and building access procedures and to avoid unnecessarily sharing property access information.
PERSONAL BELONGINGS & INFORMATION
During service, our team may encounter personal belongings, documents, photographs, work materials or other private information.
Team members are expected to respect these items and avoid unnecessarily handling, reading, photographing or discussing information unrelated to the service being performed.
TEAM MEMBER CONDUCT
CoreWest employees and authorized service personnel are expected to maintain professional discretion while working at client properties.
Client properties, occupants, belongings and service details should not be independently photographed, recorded, discussed or shared on personal social-media accounts.
PROPERTY INFORMATION
CoreWest does not publicly disclose client addresses, property access details, schedules or other non-public property information simply for promotional purposes.
This standard is particularly important when servicing private residences, executive properties, managed properties and short-term rental locations.
OUR STANDARD
Professional cleaning and property services require more than completing a checklist.
They require knowing how to conduct yourself when someone has trusted you with access to their space.
At CoreWest, privacy, professionalism and discretion are part of the service.