PRIVACY POLICY

Last Updated: August 2026

CoreWest respects your privacy and is committed to handling personal information responsibly and appropriately.

This Privacy Policy explains how CoreWest may collect, use, store and disclose personal information when you visit our website, request a quote, communicate with us or use our services.

INFORMATION WE MAY COLLECT

When you contact CoreWest, request a quote or become a client, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Business or company name

  • Property or service address

  • Property type

  • Approximate square footage

  • Requested services and service frequency

  • Preferred service dates and times

  • Access or scheduling information

  • Billing and invoicing information

  • Communications you send to us

  • Other information you voluntarily provide

We aim to collect only information reasonably necessary to respond to inquiries, prepare quotes, provide services and manage our client relationships.

HOW WE USE YOUR INFORMATION

CoreWest may use personal information to:

  • Respond to inquiries and quote requests

  • Prepare estimates and service proposals

  • Schedule and coordinate services

  • Communicate regarding upcoming or completed services

  • Provide and manage contracted services

  • Process billing and maintain business records

  • Address service concerns

  • Improve our services and customer experience

  • Maintain appropriate safety, security and quality-control procedures

  • Meet applicable legal, accounting and regulatory requirements

We do not sell or rent client personal information.

PROPERTY & ACCESS INFORMATION

Some services may require clients to provide property-related information such as entry instructions, access arrangements, building procedures or other information necessary to perform the requested service.

CoreWest treats this information as sensitive operational information and limits its use to legitimate service and business purposes.

Clients should not submit passwords, alarm codes, lockbox combinations or other highly sensitive access credentials through general website forms unless specifically requested through an appropriate CoreWest process.

SERVICE DOCUMENTATION

Where reasonably necessary, CoreWest may create service records, including photographs, to document:

  • Pre-existing property damage

  • Unusual property conditions

  • Completion of specific work

  • Maintenance concerns observed during service

  • Quality-control matters

  • Service concerns or disputes

Service documentation is maintained for legitimate operational and record-keeping purposes.

Our separate Client Privacy & Discretion Standard explains CoreWest's approach to photography and the use of client properties in marketing.

MARKETING & SOCIAL MEDIA

CoreWest does not consider access to a client's property to be permission to use that property for marketing.

Identifiable photographs or videos of client properties will not be used for CoreWest advertising, social media or promotional purposes without appropriate permission.

WEBSITE & TECHNOLOGY

Our website or service providers may automatically collect certain technical information, such as browser type, device information, IP address, pages visited and general website usage information.

Cookies or similar technologies may also be used to operate the website, understand website performance and improve the visitor experience.

Where required, visitors may be provided with choices regarding non-essential cookies or similar technologies.

SERVICE PROVIDERS

CoreWest may use trusted third-party service providers to support business operations, such as website hosting, email, scheduling, invoicing, payment processing or other administrative services.

These providers may process information as necessary to perform services on our behalf and may have their own privacy and security practices.

INFORMATION SHARING

CoreWest does not sell client personal information.

Information may be disclosed where reasonably necessary to:

  • Provide requested services

  • Work with authorized service providers

  • Process payments or invoices

  • Meet legal or regulatory obligations

  • Protect CoreWest, our clients, employees or others where permitted by law

INFORMATION RETENTION

CoreWest retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, legal, accounting or regulatory requirements.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymized where appropriate.

SECURITY

CoreWest uses reasonable administrative, organizational and technical measures appropriate to the nature of the information in our possession.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

You may contact CoreWest to ask about personal information we maintain about you or to request access to or correction of your personal information, subject to applicable law.

You may also contact us with questions or concerns regarding our privacy practices.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

CoreWest is not responsible for the privacy practices, security or content of independently operated third-party websites.

CHANGES TO THIS POLICY

CoreWest may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal requirements.

The current version will be posted on this page with the date of the latest update.

CoreWest Messaging Privacy Policy

CoreWest (doing business as CoreWest) ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CoreWest collects and uses information about you when you opt-in to receive SMS messages from us.

Data We Collect

When you opt-in to receive SMS messages, we collect:

• Your name

• Your phone number

• Consent to send SMS messages

How We Use Your Data

We use your information to:

• Operate our business

• Send you the SMS messages you've opted in to receive

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (800) 665-6919.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@thecorewest.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@thecorewest.com

CONTACT US

Questions or concerns regarding this Privacy Policy or CoreWest's handling of personal information may be directed to:

CoreWest
Toronto, Ontario, Canada
Email: info@thecorewest.com
Website: www.TheCoreWest.com

Professional service. Responsible information handling. Respect for your privacy.